Frequently asked questions (FAQ)

Do I need an account to make a purchase?

No, you can shop without registering. ★ However, free registration offers advantages such as notifications about new products and exclusive discounts. It also saves your delivery information for future purchases, making the ordering process easier.

How long will it take for my order to be delivered?

We strive to offer you the best shipping options, no matter where you are. Every day, we deliver to numerous customers worldwide and strive to provide first-class service.

The delivery time is divided into:

Processing time: 1-3 working days

Shipping time: 7-10 working days

Returns and exchanges

If you wish to return or exchange a product, please contact us within 14 days of receiving the goods. In the case of defects such as damaged or faulty items, we will find a solution as quickly as possible.

Order cancellation

You can cancel your order within one hour of placing it, provided that it has not yet been shipped. In this case, please contact our customer service team.

*Unfortunately, cancellation is no longer possible after dispatch.

Due to high order frequency, limited stock or during public holidays, delays may occur. We ask for your understanding.

If the delivery address is unclear or the recipient is absent for a long period of time and cannot be contacted, the shipment will be returned to us.

Data security and data protection

Is my data secure?

Yes, your personal information is secure with us. We use state-of-the-art security procedures to protect it from unauthorised access, misuse or disclosure.

How is my data protection guaranteed?

We strictly adhere to all relevant laws and regulations and implement comprehensive measures to protect your privacy. Your data will only be used to process your orders and improve our services and will not be passed on to third parties without your express consent or legal obligation.

Is payment information protected?

Yes, your payment details are encrypted during transmission. We use SSL technology to ensure that your information is secure and cannot be accessed without authorisation.